How can I become Seller on Jumia?
Click here
to sell on Jumia
I want to create a new product
Click
here
to create and update your products
I want to create a new brand
Click
here
to know more about the brand management
I want to understand why the creation of my product was rejected
Click
here
To know more about content management
My product is not live: why?
Click
here
To know more about content management
I want to request a delay to drop-off my order
Reach out to the Seller Support team via WhatsApp for an immediate support +212665277599
I want to confirm details about an order
1.Make sure it's approved in the vendor center. Look at the visibility and quality control statuses to ensure they're both approved. Also, check that your price and stock are updated and the 'active' button is on.
2.If it's approved but you still can't see it, check if you click on the product in the vendor center and it takes you to the website with a different seller. If so, your product is live, but other sellers are also selling it. The lowest price usually gets the buy box. You can find this information in the product details, where it says 'sold by other sellers' and you'll be one of them.
2.If it's approved but you still can't see it, check if you click on the product in the vendor center and it takes you to the website with a different seller. If so, your product is live, but other sellers are also selling it. The lowest price usually gets the buy box. You can find this information in the product details, where it says 'sold by other sellers' and you'll be one of them.
I want to activate my shipment provider
Click here to check the available drop off stations, and the working hours.then contact us through: Raise A Claim
The hub location is not convenient to me: can I change?
Click here to check the available drop off stations here, and the working hours.then contact us through: Raise A Claim
I want to know more about order limitations
Click here to know more about Order limitation here
What actions should I take if the return I received is damaged?
For damaged returns and compensation click here here
What does it cost to sell my products on Jumia?
You can find all the expenses regarding selling on Jumia in the page here
How do I update my payment information, and which documents are mandatory?
What are the reasons that could cause the delay of my payment?
-Incomplete bank account details
-Negative balance"
-Negative balance"
I want to request the reactivation of my shop
Reach out to the Seller Support team via Raise a Claim here
I don't understand how my Seller Score is calculated or how to improve it
Learn more about Seller Score here
I am not selling (enough): why?
Here are the essentials for achieving successful sales:
Offer a variety of products that meet customer needs.
Provide detailed content with clear photos and competitive pricing.
Maintain a Seller Score above 4 to enhance visibility and build customer trust on the website.
Participate in our campaigns consistently. Click here to learn more about our current campaign and receive our tips for maximizing your sales
I want to subscribe / renew a sponsored products package
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